Terms and Conditions

Who we are

Gadget-Recycle.co.uk is a trading name of FIXMYBROKENSCREEN.CO.UK LTD, registered in England & Wales, company no. 12350507, 23 Whitechapel Road, London E1 1DU. These terms apply when you sell a device to us. How we handle your personal data is explained in our Privacy Policy.

Your quote

Our online quote is what we pay for a device that matches the model, storage, network and condition you select. Your price is locked for 14 days after you confirm your order.

If you are unsure which condition to choose, you can send us photos on WhatsApp and we will confirm the condition and lock your price for 14 days.

If you find a genuine higher quote elsewhere, send us proof and we will match it.

Devices we can buy

You must own the device and have the right to sell it. It must not be reported lost or stolen.

Before sending it, sign out of iCloud or your Google account and turn off Activation Lock (Find My), factory reset the device and remove the SIM card. We cannot process a device that is still locked to an account; we will return it to you.

Sending your device

Sending your device is free when you choose a door collection, a Post Office drop-off with our free label, or drop-off at our store. A free Post Office label is insured up to £100.

If you send the device yourself, the postage is at your cost; we recommend Royal Mail Special Delivery, which gives cover up to £750.

If you miss a collection we can rearrange it up to 3 times. Please pack the device securely and send only the device you ordered.

Checks and revised offers

We inspect your device within 24 hours of it arriving. If it matches your order, your quote is guaranteed.

If its condition is different from what you described, we send you a revised offer. You have 14 days to accept or decline it; if we do not hear from you by then, it is accepted automatically and we pay you. If you decline, we return your device free of charge, or we may send you an improved offer. You have 7 days to answer an improved offer; if we do not hear from you by then, we return your device free of charge.

If you change your mind before we inspect your device, we return it free of charge.

Payment

We pay by bank transfer or PayPal to the details you give at checkout. Devices received before 2pm that match your order are usually paid the same day.

Your data and ownership

We carry out certified data wiping on every device we receive, but please back up anything you want to keep before sending it; we cannot return data once a device has been wiped.

Ownership of the device passes to us when we pay you.

Changes to these terms

We may update these terms from time to time; the version on this page when you place your order applies to that order. These terms are governed by the law of England and Wales.

Questions And Contact Information

If you have any questions about these terms or your order, contact us at: