When you use our services, we may collect the following information:

• Full name
• Postal address
• Email address
• Phone number
• Payment details (such as bank account or PayPal details for payouts)
• Device details (such as make, model, IMEI/serial numbers)
• Preferences, interests, and responses to offers, surveys, or promotions

We collect this information directly when you complete a transaction, contact us, or interact with our website.

We use the information we collect for the following purposes:

• To process your orders and provide our recycling services
• To communicate with you about your device and orders
• To send payments for recycled devices
• To return devices where required
• To improve our products, services, and website experience
• To send promotional emails about new services, special offers, or other updates (if you have opted in)
• To contact you for market research purposes
• To customize your website experience based on your preferences
• To comply with legal obligations and prevent fraud

We will not use your data for purposes unrelated to the above without your explicit consent.

When you provide us with personal information to complete a transaction, place an order, arrange a return, or request a payment, you imply consent for us to collect and use that information for the specific purpose stated.

If we ask for your personal information for a secondary reason (such as marketing), we will either ask you directly for your expressed consent or provide you with an opportunity to decline.

You may withdraw your consent for us to contact you, or for the continued collection, use, or disclosure of your information, at any time by contacting us at:

Email: info@gadget-recycle.co.uk

Postal Address: 23 Whitechapel Road, London, E1 1DU

We may disclose your personal information if required to do so by law, or if you violate our Terms and Conditions.

If we are acquired or merge with another company, your information may be transferred to the new owners to continue providing our services.

We are committed to ensuring that your information is secure.

We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online, including encrypted storage, secure servers, and restricted access.

All payment transactions are encrypted and comply with the Payment Card Industry Data Security Standard (PCI-DSS) requirements.

Certain third-party service providers we use (such as payment gateways and courier services) may collect, use, and disclose your information only to the extent necessary to perform the services they provide to us.

We recommend that you read their individual privacy policies to understand how your information will be handled by these providers.

Please note that certain providers may be located in jurisdictions different from yours. Therefore, if you proceed with a transaction involving a third-party service provider, your information may become subject to the laws of the jurisdiction(s) where that provider operates.

Once you leave our website or are redirected to a third-party website, you are no longer governed by this Privacy Policy or our website's Terms of Service.

Our website uses cookies to improve your browsing experience and help us understand how our website is used.

Cookies are small text files placed on your device that allow websites to recognize your device.

We use cookies to:

• Store session information (such as cart contents)
• Track visitor interactions and website performance
• Remember your preferences for future visits

You can choose to accept or decline cookies through your browser settings. However, disabling cookies may affect your user experience.

Here is a list of cookies we use:

• _session_id: Stores information about your session (referrer, landing page, etc.).
• _woocommerce_visit: No personal data held; tracks visits for internal stats (30 minutes).
• _woocommerce_uniq: No personal data held; counts visits to the store (expires at midnight).
• Cart: Stores information about the items in your cart (persistent for 2 weeks)
• _secure_session_id: Unique token, sessional.
• storefront_digest: Used to determine if a user has access to the store.

We will retain your information only for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal, regulatory, accounting, or reporting obligations.

Typically, customer records are retained for up to six (6) years after the last transaction, in line with tax and anti-fraud requirements.

You have the following rights regarding your personal data:

• Access the personal data we hold about you
• Request correction of any inaccurate or incomplete data
• Request deletion of your personal data (where legally permissible)
• Object to or restrict how we process your data
• Request the transfer of your data to another service provider (data portability)

If you wish to exercise any of these rights, please contact us at: info@gadget-recycle.co.uk.

By using this site, you confirm that you are at least the age of majority in your jurisdiction of residence, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site.

We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon posting on the website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

The current version of this policy is effective from April 2025

If you have any questions, concerns, or complaints about this Privacy Policy or the way we manage your data, please contact us:

Email: info@gadget-recycle.co.uk

Postal Address: 23 Whitechapel Road, London, E1 1DU