If you are selling an Apple device, it’s important to remove your iCloud account before sending it to us.
This is a simple process and can be done either directly from your device or by logging into iCloud.com.
Here’s how to remove your iCloud account directly from your device:
If you are selling a Samsung device, it’s important to remove your Samsung account before sending it to us.
This is a straightforward process and can be completed either directly from your device or by accessing Samsung’s website.
Here’s how to remove your Samsung account directly from your device:
Yes, we securely wipe all data from your device as soon as we receive it.
We follow strict data protection regulations to ensure your information is completely safe.
Your privacy is our priority.
You can easily identify the exact model of your device by visiting our "What Model Is My Device?" page.
This page provides clear guidance and instructions to help you find your device’s model, which is useful when placing an order or seeking information about your device.
If you realise you’ve provided incorrect information about the model or condition of your device, here’s what to do:
We understand mistakes can happen, and our goal is to make the process as fair and transparent as possible. Please don't hesitate to contact us if you need any help with your order.
If your device isn’t listed on our website, we’re not currently accepting it.
Any unlisted devices sent to us will be responsibly recycled and cannot be returned.
Please ensure your device is listed before sending it in.
Absolutely! We specialise in purchasing devices with cracked screens and offer some of the highest prices in the market.
When placing your order, simply select the condition that accurately reflects your device’s cracked screen.
You can trust that we’ll honour the quoted price for the selected condition — or return your device to you free of charge. We aim to make selling your device as simple and hassle-free as possible.
No, the colour of your device does not affect the price.
We keep it simple — you’ll receive the same price regardless of the device’s colour.
Unfortunately, we do not buy devices that are blocked or blacklisted.
These devices are usually reported as lost or stolen.
If you are the rightful owner, we recommend contacting your network provider to resolve the issue.
No, we do not accept stolen phones under any circumstances.
We use CheckMEND, a crime protection database, to check the history of every device we receive.
If a phone is flagged as lost or stolen, we will not process payment, and the device will be responsibly recycled.
Customers have 28 days from the date of testing to resolve any lost or stolen status before recycling begins.
We are fully committed to ethical business practices and will not engage with devices reported as stolen.
Sending your device to us is easy. Once you’ve completed your order, you can either:.
Full instructions will be provided after you place your order to make the process as smooth as possible.
No, you don’t have to pay for postage.
We provide a free postage label or a free collection service to make sending your device as easy and cost-free as possible.
No, you don’t need to include your device’s box or accessories when selling to us.
While we’re happy to receive them if you choose to send them, they won’t increase the value of your offer.
You can sell your device to us without any extras.
You are not required to remove your SIM card, but we strongly recommend it.
Any SIM cards left in devices will be removed and disposed of upon receipt.
Please note that we accept no liability for SIM cards sent with devices, so it’s best to remove yours before posting your device to us.
When using our prepaid courier service, your package is insured up to £150.
If your device is worth more than that, we recommend using Royal Mail Special Delivery or another service that provides insurance for the full value of your device.
Please note, you will be responsible for covering the cost of any alternative courier service.
Packaging your device securely is important to ensure safe transit. Here’s how:
Full packaging instructions will be sent to you by email after you place your order.
To check if your phone has arrived:
No, each label or QR code is for one parcel only.
If you need to send multiple packages, please create a separate order for each one.
Each parcel must have its own tracking reference to ensure proper tracking and insurance coverage.
No, each order must be packed separately.
Keeping orders separate helps avoid confusion, ensures accurate processing and payment, and protects each parcel with its own tracking and insurance.
Please use a separate box or parcel for each order to guarantee everything is handled correctly.
When we receive your device, we follow a simple and fair process:
You will have 14 days to accept or decline the revised offer.
If you don’t respond within 14 days, we will automatically process payment at the revised price.
If you decline the offer, we will return your device to you free of charge.
Yes, absolutely. You’ll receive an email confirmation once we receive your package, and another when your payment is processed.
We’ll also email you if any issues arise with your order. In addition, we send text message updates to keep you fully informed throughout the process..
Our goal is to make your experience as transparent and convenient as possible.
You can send a minimum of 1 item and a maximum of 5 items per order.
If you wish to send more than 5 devices, please create a new order for the additional items.
This helps us process and evaluate your devices efficiently.
No, we cannot process or pay for any additional items sent with your order.
Any extra items will be recycled without compensation.
Please ensure you only include the devices you intend to sell.
We offer fast and secure payment through the following methods:
You can select your preferred payment method when placing your order.
We aim to process and pay for your device on the same day we receive and inspect it. If your device arrives Monday to Friday before 2 pm, payment is usually made the same day. Devices received after 2 pm, on weekends, or on bank holidays are processed on the next working day.
Yes — your offer is guaranteed if your device matches the condition and details you provided when placing your order.
If there’s a difference, we’ll send you a revised offer to review.
You’re free to accept it or decline it — and if you decline, we’ll return your device free of charge.
We’ve made the process as easy and stress-free as possible. Here’s all you need to do:
We’ll keep you updated every step of the way via email and text. You’ll get a confirmation once we receive your device, and another when your payment is on its way.
If there’s any issue with your device, we’ll send you a revised offer. You’re free to accept or decline – and if you decline, we’ll send your device back to you free of charge.